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September 30, 2015 By Colleen Regan

To Conference Call or Video Conference? That is the question…

September 30, 2015

By Colleen Regan

Read More from Colleen Regan

September 30, 2015

To Conference Call or Video Conference? That is the question…

By Colleen Regan
Product Marketing Manager

Knowledge is power as they say, so we thought we’d take a minute to define and review the strengths and weaknesses of these two options for connection.

What is Conference Calling?

Definition: (noun) A conference call allows multiple callers to speak on one phone line.
Also known as: teleconference, voice conference, or audio conference

The Upside: Like your favorite sweater, conference calls are comfortable. Everyone knows how they work and what to do. Advanced features like call recording and call analytics have transformed the “old hat” conference call into a more optimized tool.

The Downside: When you can’t see the people you’re speaking to face to face, there’s a lack of personal connection, and non-verbal communication cues are lost. Plus, we live in a fast-paced world where people love to multi-task – it even makes them feel better about themselves! So it’s doubtful everyone on the call is giving their full attention.

What is Video Conferencing? 

Definition: (noun) A video conference offers a live streaming video feed of meeting participants, often paired with an audio connection.
Also known as: video call, web conference

The Upside: Video conferencing solves many of the engagement problems associated with conference calls. Meeting face-to-face virtually discourages multi-tasking and increases accountability and teamwork. And the best video conferencing tools out there incorporate screen sharing, chat, recording, and more – so your meetings are much more than just a video stream.

The Downside: Turning on the camera introduces a whole new set of rules to your typical virtual meeting! Check out our list of Top 7 Video Taboos, to learn what not to do.

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  • Ivy Baker | 4 months ago

    I liked that you pointed out that video conferences are comfortable. It does seem like a good thing to consider if you have noticed that people in meetings are feeling awkward and tense. Personally, I really like the idea of being able to wear comfortable clothes on the bottom half of my body during a video meeting.

  • Jerry Everett | 1 year, 11 months ago

    Thanks for brief about conference call and video conference.Conference call and video conference solves many problems.